FAQ

Shipping

 

Can I make changes to my order after it has been placed?

Our team is tiny, but mighty and we process orders quickly. After an order has been submitted, we cannot make any changes to the style, size, color, or address.

 

My package is being shipped to the wrong address can I update it?

Packages are shipped within 12 hours. Once an order has been placed, we are unable to make edits to the shipping address.

 

Can I cancel my order?

We cannot guarantee we will be able to cancel an order as we process shipments quickly.

If you would like to cancel your order, please reach out to us within 30 minutes of placing it and we will try our best to complete your request.

 

My package is lost, what can I do?

If your package has been lost by the delivery service, please reach out to us as soon as possible.

How to care

Wash with Care

Denim is different than other fabrics. Unlike your vintage tees that are tough enough to launder with your load of towels, your jeans need a little special attention. Caring for your denim piece-by-piece will prolong the life of your jeans, so you can enjoy that perfect fit as long as possible. Ideally, we recommend hand-washing your jeans. When life gets in the way of our dream clean scenario, you can throw them in your laundry machine and wash them cold with like colors. Use a mild detergent and avoid bleach, which can react negatively with the fibers in our denim.

 

Dry Delicately

Our perfect fits are made possible by a high percentage of spandex or stretch. Much like a rubber band, the spandex will shrink if dried at a high temperature. To avoid unwanted shrinkage, always hang your denim to dry.

 

Spot Clean Between Washes

We're a California-based company that understands the importance of being good stewards of our resources. Spilled some coffee on your jeans? Try spot cleaning to save water! Use a muslin cloth and dab gently at the stain to remove it. Washing your denim less will also work to extend the life of your jeans, so spot cleaning is a win-win!

 

 

Product & Sizing

 

What does non-stretch mean?

Jeans that are non-stretch have more cotton in them than others and will have little to no stretch when worn.

 

     

    I got the same size as before so why don't they fit?

    Our wide range of denim offers you the opportunity to try jeans made with different combinations of materials resulting in different fits.

    Jeans made with 100% cotton will be tighter, we recommend sizing up in these styles for comfort.
    Anything with 99%-97% cotton will have a little stretch; we recommend picking your true size for these.
    For our stretchy denim which will include less than 97% cotton it is recommended to size down for a form fitting look; we recommend to select your true size.

     

       

      Why did my pair of jeans fray after the first wash?

      Denim is made out of cotton fibers. Once washed, the denim will be altered with slight fraying on the hem or some details.

         

        I'm looking for a specific jean. Can you help me locate it?

        Please send us an email with the below information.
        Please use the subject line "Locate Style".

        • Style # and/or a photo of the inside garment tag
        • Color
        • Size 

           

          Wholesale

           

          How can I carry JBD in my store?

           See our Wholesale page for information.